| Refund Policy |
We offer chapter meetings as a service to our members. We do not make money on monthly chapter meetings (lunch or dinner meetings). These are partly paid for by your yearly chapter dues in addition to the meeting fee. In order to use the facility at the Marriott, we have a contract that requires a minimum number of meals to be ordered and that number must be provided three days in advance of the event. Once we provide that number to the Marriott, we do not offer a refund on pre-registrations. If we have to order more meals than registrations in order to reach the minimum, we will continue to “sell” lunch seats via Acteva. If early registration has met the minimum, then we will only offer “no lunch” options via Acteva. That is why it sometimes appears that you can continue to purchase lunch up to the day before the event, yet we don’t offer a refund. If you wish to cancel and it is before the three day deadline, we will be happy to provide a refund minus processing fees. If we refund via check, the processing fees are about $3 for a $20 lunch meeting. If we refund through Acteva, the processing fees will be closer to $6 because they will charge a processing fee for the refund as well. Either way, refunds should be coordinated through our VP Programs. For seminars and other events, the registration deadline will be specified and refunds will also be minus processing fees as described above. If you can't attend a meeting and you have already paid - you are welcome to sell your ticket to someone else. That person just needs to know the registered name so we can mark it off correctly.
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